The key metric is the main subject that your entire organization wants to improve. On the platform, it consists of a closed question, regularly asked to all employees, which can be monitored from the dashboard.
Why set a key metric
Tracking a metric is learning how to position oneself towards a goal. By tracking the right metrics, you can rely on accurate data to make the best decisions for your business.
More concretely on the platform, once your key metric is defined, you have access to:
- a comprehensive overview from your dashboard and a quick access to the evolution of the metric over time;
- insights into the factors that affect your metric through the focus points;
- a clear view of your actions' impact from the Action space.
How to choose a key metric
To choose your key metric, start from your business strategy, keeping in mind your context, and ask yourself the following questions:
- What are my company's goals?
- What is the main issue we want to improve as a company?
- If your organization has a particular transitory context: What is the most important topic to monitor across the organization?
- What issue can we commit to taking action on?
In many cases, we recommend using the eNPS as a key metric: eNPS has been proved to be a good way to quantify employee engagement, which in turn is directly linked to business performance.
Sometimes it is more relevant to choose another question.
For example, during the COVID crisis and because the consequences of the epidemic had a big impact on their staff's working conditions, some organizations chose to prioritize measuring the level of morale of their teams, or their adjustment to telecommuting. Others, in the midst of change management, prefer to measure employee alignment with the company's strategy.
Still not sure you've chosen the right key metric? Want to formulate the one that best fits your company? Ask your Account Manager for advice!
Setting up a key metric
From your dashboard, locate the "Key Metric" block and select the campaign containing your question, then your question.
ℹ️ Be sure to select a question that will be asked regularly, and within a campaign aimed at all employees. Otherwise, your results will be less relevant and actionable.
Once your metric is selected and saved, if you have already asked this question, the already collected data will be displayed directly.
To change questions, simply click on the edit icon at the top right.
Got a question? Feel free to contact us at email@example.com - we'll be happy to help. 💁♀️