Confidentiality

Confidential surveys

At Supermood, respondents' confidentiality is a cardinal value. That's why all our surveys are confidential! 

Confidentiality consists of ensuring that those responsible for the surveys as well as all persons having access to the results of these surveys are unable to personally identify a respondent. 

It is essential for the success of your surveys so that coworkers can feel well protected and respond genuinely and sincerely.

We encourage you to communicate transparently with your coworkers about:

• the objectives of your surveys 
• the measures put in place to preserve their confidentiality 

Confidentiality rules

Automatic protection

To allow everyone to answer confidentially, Supermood hides the results of teams with less than 5 survey answers.

In other words, if you have a technical team of 10 people and only 4 people answered the questions then their answers will be masked. 

On the other hand, if the technical team is composed of less than 5 coworkers then their answers will never be accessible, they will always be masked by the platform. 

Administrators' good practices: 

Make sure you create teams with more than 5 people on the platform. To do this, each attribute value has to be common to at least 5 coworkers. 

Comments & Confidentiality 

We know that comments are sensitive data because they can more easily make people identifiable. To do this, we support respondents, administrators, and managers to ensure the confidentiality of each respondent.

When answering an open-ended question: 

• Respondents are informed that their answers will be read as such (not modified by the platform).
• An explanatory 'Learn more' link below each open-ended question gives them a few tips for formulating their comment.
• Answers to open-ended questions are always optional.

When analyzing comments:

• The filtering rules for open questions are stricter (the comparison filter is unavailable).

• The confidentiality threshold is based on the number of respondents to the survey. Since open-ended questions are optional, comments are displayed as soon as the confidentiality threshold for the survey is met. Let's take an example, 5 coworkers responded to the survey but only 2 coworkers left a comment to the open-ended question. The comments will be displayed because it is not possible to identify which of the 5 coworkers answered the open-ended question.

We cannot stress enough that it is essential that coworkers feel as comfortable as possible when giving feedback, and we therefore expressly ask administrators and managers not to try to hijack the use of filters (as expressed in our terms of use). 

Managers' good practices: 

We recommend that you avoid presenting raw comments to your teams: it is preferable to convey only the main topics revealed by the recurrence of words to avoid a style of writing being recognized. 

If you have any questions, please do not hesitate to contact us at hello@supermood.com 😄.