Confidentiality

Confidential surveys

At Supermood, respondents confidentiality is a cardinal value. That's why all our surveys are confidential! 

Confidentiality consists of ensuring that those responsible for the surveys as well as all persons having access to the results of these surveys are unable to personally identify a respondent. 

It is essential for the success of your surveys so that coworkers can feel well protected and respond genuinely and sincerely.

We encourage you to communicate transparently with your coworkers about:

• the objectives of your surveys 
• the measures put in place to preserve their confidentiality 

Confidentiality rules

Direct protection

To allow everyone to answer confidentially, Supermood hides the results of teams with less than 5 answers.

In other words, if you have a technical team of 10 people and only 4 people answered the questions then their answers will be masked. 

On the other hand, if the technical team is composed of less than 5 coworkers then their answers will never be accessible, they will always be masked by the platform. 

Administrators' good practices: 

Make sure you create teams with more than 5 people on the platform. To do this, each attribute value has to be common to at least 5 coworkers. 

Indirect protection

Results from teams that are too similar to a parent group (the same people are interviewed to within a few individuals) will also be hidden by the platform. 

This prevents the responses of an individual or a small team from being determined by comparing the overall score with the scores of other teams.

For example, within the technical team, 10 coworkers responded to the survey, including the responses of 9 developers and one coworker within the product team. You will have access to the responses from the technical team, but you will not be able to isolate the responses from the developer teams and the product team. This is to avoid compromising the confidentiality of the coworker in the product team by doing a simple calculation.

Comments & Confidentiality 

We know that comments are sensitive data because they can more easily make people identifiable. To do this, we support respondents, administrators, and managers to ensure the confidentiality of each respondent.

When answering an open-ended question: 

• Respondents are informed that their answers will be read as such (not modified by the platform).
• An explanatory 'Learn more' link below each open-ended question gives them a few tips for formulating their comment.
• Answers to open-ended questions are always optional.

When analyzing comments:

• The filtering rules for open questions are stricter (the comparison filter is unavailable).

We cannot stress enough that it is essential that coworkers feel as comfortable as possible when giving feedback, and we therefore expressly ask administrators and managers not to try to hijack the use of filters (as expressed in our terms of use). 

Managers' good practices: 

We recommend that you avoid presenting raw comments to your teams: it is preferable to convey only the main topics revealed by the recurrence of words to avoid a style of writing being recognized. 

If you have any questions, please do not hesitate to contact us at hello@supermood.com 😄.