Analyzing a survey
Emilie Roze avatar
Written by Emilie Roze
Updated over a week ago

Your survey has just finished and you are about to analyze the responses? Find your survey report by going to the relevant Campaign > Results > Report List.

You will already have a first overview of the questions and results in the Summary tab. To go further and quickly spot general trends and weak signals, we recommend you follow this analysis path.

In this article :

1. Monitoring participation

The first metric to be monitored is the participation rate to ensure that:

The Participation tab of the survey report allows you to identify disparities and details of participation by team.

⇒ Find out more: Analyzing participation rate

💡 The communication and actions taken following this survey will greatly influence participation in future surveys. Follow our guide to Boost participation after a survey.

2. Identifying the topics and populations needing the most attention

By focusing on the most problematic issues and the populations that need the most attention, you will have a greater impact on the engagement and satisfaction of your employees.

To know where to focus your efforts, start by spotting the weak signals with the Heatmap!


To check where your team stands in relation to the rest of the group, start by comparing your perimeter scores to the overall score (1st column of scores).

Then, identify the lowest scores to locate:

  • problematic topics - rows containing a lot of red;

  • struggling teams - columns with a lot of red;

  • local issues (involving only a few teams) - isolated red dots.

⇒ Find out more: The Heatmap & Analyzing a Score

You can then dig into these results in the "Detailed Results" tab.

3. Keeping track of evolution

If the closed-ended questions have already been asked in this campaign, you will be able to follow the evolution of the score and the distribution of the answers.


Prioritize, in your action plan, topics for which you see a drop in score or for which the percentage of detractors is increasing.

If scores are increasing, this can be a good indicator of the effectiveness of actions taken to improve employee satisfaction. Consider adding these actions to keep track.

4. Getting more context or ideas for improvement

Get more context on your scores and review your team's suggestions for improvement in the comments.

To do so, go to "Detailed results", click on the concerned question and then "See all comments".

Thanks to the graph, you will already have an overview of the themes that are most frequently mentioned in the comments.


To better understand what could improve employee satisfaction, feel free to use the filters provided! 👍

  • Filters by thematic
    What is mentioned in the themes displaying a high proportion of negative feelings?

  • Filters by score (for closed questions)
    What could improve the satisfaction of detractors (negative scores) and passives (neutral scores)?

  • Filters by population
    Zoom in on the comments of the most satisfied and most dissatisfied teams. Are comments left by satisfied populations already an opportunity for improvement for the most dissatisfied?

⇒ Find out more: Analyzing comments

Take note of:

  • some ideas for action revealed by the comments ;

  • topics for which you still need some context - those can be explored in a future survey.

Thanks to these analysis steps, you have been able to identify the dynamics in place within your perimeter. You can now take action by sharing these results and determining the next steps to be taken.

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