Analyze the overall health of your scope by digging into:
- The results of your key metric
- The areas of focus that most impact your key metric
- Other priority and polarizing topics that need attention
The key metric
From your dashboard, you have access to the latest score of your key metric. This metric represents the main factor that your organization wants to improve. Keep this metric as a benchmark for your analysis. This will answer the question: What is our goal and how do we get there?
Depending on the scoring scale for the key question, you will find 2 types of scores:
- an average
- or a Net Promoter Score (for scales from 0 to 10), the score is the difference between the percentage of ambassadors and the percentage of non-ambassadors and detractors.
ℹ️ The Key metric is always a closed question to assess the level of employee engagement or satisfaction. Commonly, the key metric is the eNPS as presented above. It is used to measure employee engagement.
Before determining whether it is a good score or a warning score, rely on these two indicators:
- the evolution of this score compared to the last survey: has it evolved or decreased?
- the distribution of responses: is there a majority of satisfied, neutral or dissatisfied people?
💡 Pro tip: We recommend that you take some notes on the overall score (what is the trend and are employees satisfied?), in order to decide whether this is a priority area for improvement or not.
- If there are a lot of detractors and/or the score is dropping, it is important to get into the details of this key metric to identify the populations that need the most attention and the main topics revealed by employee feedback.
- Otherwise, you can directly move on to the areas of focus.
Populations to watch out for
Click on the details of the question and look for potential disparities to explore in more detail whether certain populations stand out as more satisfied or less satisfied.
💡 Pro tip: We recommend that you keep in mind the populations that need the most attention before continuing your analysis.
The Comments Option
The comments option, when enabled, allows you to add context to the scores given.
For an efficient analysis, we recommend that you filter your comments:
- By score: to look first at the comments of dissatisfied respondents and quickly find areas for improvement.
- By recurring words: if you observe that certain topics appear many times with a negative tone, to address these topics first.
ℹ️ For a more in-depth comment analysis, check out our article on analyzing open-ended questions.
💡 Pro tip: We recommend that you write down the major topics brought up by the comments. Write down 3 to 4 topics that could improve employee satisfaction.
Do you still have time to analyze? Now look at the priority topics identified through the thematic surveys!
The points of attention
On your dashboard, you will find the topics that matter most to your coworkers thanks to the focus points: these are the issues that have the most positive and negative impact on your key metric.
To find out more, read our article: Points of attention / Focus areas.
💡 Pro tip: Keep in mind the most impactful questions and deepen the analysis of these questions by going to the campaign concerned from the Surveys space.
Analyze a campaign as a whole
A campaign allows you to define a mailing list and a theme to explore. If there are multiple surveys within a campaign, you can easily identify key topics for specific populations using the heatmap.
To save time, start by asking yourself this question: What are the key dimensions of disparity in the company that you could take action on? (For example, take disparities identified in your key metric analysis)
Then compare the heatmap along these dimensions, and identify:
- teams that are globally struggling (red column),
- the main areas of tension (red lines),
- local issues (isolated red dots).
Check where your points of attention are located in the heat map. You may see other issues with lower scores; these issues are still important but addressing them will have less impact on your key metric than your focus points.
💡 Pro tip: Write down the 3 or 4 topics for which your target populations are doing best and those to watch closely.
You now have an overall picture of the health of your perimeter and how your coworkers feel about various topics. Now you can go to your latest survey report to track your coworkers' most recent feelings and opinions. For more information, check out our article: Analyzing the latest survey.