Analyze the overall health of your scope by digging into:
The Main Question
From the dashboard, you have access to the latest score of your Main Question. This question is a metric that represents the key factor that your organization wants to improve. Keep this question as a benchmark for your analysis. This will answer the question: What is our goal and how do we get there?
ℹ️ Commonly, the chosen question is the eNPS (as presented above), used to measure employee engagement. Feel free to refer to our articles on The Main Question & The eNPS, a tool for measuring engagement.
Depending on the scoring scale for the main question, you will find 2 types of scores:
- an average
- or a Net Promoter Score (for scales from 0 to 10), the score is the difference between the percentage of ambassadors and the percentage of non-ambassadors and detractors.
Before determining whether it is a good score or a warning score, rely on these two indicators:
- the evolution of this score compared to the last survey: has it evolved or decreased?
- the distribution of responses: is there a majority of satisfied, neutral or dissatisfied people?
💡 Pro tip: We recommend that you take some notes on the overall score (what is the trend and are employees satisfied?), in order to decide whether this is a priority area for improvement or not.
- If there are a lot of detractors and/or the score is dropping, it is important to get into the details of this question to identify the populations that need the most attention and the main topics revealed by employee feedback.
Populations to watch out for
Click on the details of the question and look for potential disparities to explore in more detail whether certain populations stand out as more satisfied or less satisfied.
💡 Pro tip: We recommend that you keep in mind the populations that need the most attention before continuing your analysis.
The Comments Option
The comments option, when enabled, allows you to add context to the scores given. For an efficient analysis, we recommend that you filter your comments:
- By score: to look first at the comments of dissatisfied respondents and quickly find areas for improvement.
- By recurring words: if you observe that certain topics appear many times with a negative tone, to address these topics first.
ℹ️ For a more in-depth comment analysis, check out our article: Analyzing comments.
💡 Pro tip: We recommend that you write down the major topics brought up by the comments. Write down 3 to 4 topics that could improve employee satisfaction.
Do you still have time to analyze? Now look at the priority topics identified through the thematic surveys!
Analyze a campaign as a whole
A campaign allows you to define a mailing list and a theme to explore. If there are multiple surveys within a campaign, you can easily identify key topics for specific populations using the heatmap.
To save time, start by asking yourself this question: What are the key dimensions of disparity in the company that you could take action on? (For example, take disparities identified in your main question analysis)
Then compare the heatmap along these dimensions, and identify:
- teams that are globally struggling (red column),
- the main areas of tension (red lines),
- local issues (isolated red dots).
💡 Pro tip: Write down the 3 or 4 topics for which your target populations are doing best and those to watch closely.
You now have an overall picture of the health of your perimeter and how your coworkers feel about various topics. Now you can go to your latest survey report to track your coworkers' most recent feelings and opinions. For more information, check out our article: Analyzing the latest survey.