A guide for viewers
Emilie Roze avatar
Written by Emilie Roze
Updated over a week ago

You are a viewer on the Supermood platform and want to learn about your new role? From analyzing results to taking action, follow the guide!👇

In this article:

💻 The platform

Supermood is an all-in-one platform dedicated to employee feedback.
It gives co-workers the opportunity to express their opinions through regular surveys, in order to improve their daily work life. It then allows management teams to analyze this valuable feedback while protecting the participants' confidentiality.

As a viewer, you have access to:

  • the Dashboard module, for an overview of your results;

  • the Survey Campaigns module, to analyze survey results in detail;

  • the Actions module, to define an action plan and measure its effectiveness;

  • the "Teams" module which allows you to consult the list of employees in your teams;

  • ​Thanks to additional accesses that are activated by the platform administrator via the Access rights > Manage teams tab, you can also modify the information of an coworkers in your team and add a coworkers to your scope directly on the platform.

  • and finally, your participant space to take surveys.

ℹ️ When you log in to Supermood, you are taken directly to your viewer interface. To access the survey answering interface, click on My Account > Participant Space.
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🧑‍💼 The Viewer role

Your viewer role is set to a specific population, by the account administrators.
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ℹ️ If you find that your access on the platform needs to be changed, contact one of the account administrators within your organization.

This role allows you to :

  • access and analyze your teams' results using the platform's tools (go to section Analyzing results) ;

  • determine an action plan based on your analysis and share it with your teams (go to section Taking action for your teams).

  • see the list of co-workers in your perimeter and all their attributes.

  • download this list in Excel format, so you can ensure that the list of employees in your scope is up to date and, if needed, escalate any necessary changes to one of your account administrators (often someone from the HR team).

  • If the "Manage your teams" option has been activated by the account administrator, as a Viewer, you can also edit your team members' details directly on the platform, and add collaborators to your access perimeter manually.

This way, you have the possibility to follow your co-workers' engagement and to act quickly on the key issues that your teams raise.
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📊 Analyzing results

When you log in to the platform, you are taken directly to your Dashboard. This page gives you an overview of your results with the Main Question of your account highlighted, the latest comments, and a direct access to the latest survey results.
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To learn more, check out our dedicated article: The Dashboard!

In addition, there are several levels of analysis on the platform. As a viewer, you can easily analyze the results:

  • at the campaign level with the heat map. This allows you to compare the results of your closed-ended questions from one survey to another, from one question to another, or from one team to another in a very visual way.
    → read the article: The heat map​
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  • at the survey level: click on the latest survey and benefit from the survey report highlighting participation, the nature of the scores obtained for each question and their evolution.
    → read the article: Analyzing the latest survey
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  • at the question level: whether it is a closed question (score), an open question (comment), or a multiple choice question, click on "Details" to access all the useful data for an in-depth analysis.
    → see the articles: Analyzing a closed question, Analyzing comments, Analyzing a multiple choice question
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    ℹ️ Want to conduct an analysis outside of the Supermood tools? You can also export your results in Excel format.

Finally, for a controlled and careful analysis, don't miss our best practices articles:

👤 Correcting the co-worker database

In order to facilitate the update of the employee database, we recommend that you do this in three steps:

  • Export the list of employees using the "Export" button.

  • Make the necessary changes in Excel following the advice in our article Preparing a coworkers base before importing it.

  • Send your updated file to the person in charge of maintaining the employee database in your company (with an Administrator status).

If you are a Viewer with the "Manage their teams" option, you can :

  • Export the list of your collaborators using the Export button

  • Make changes directly on the platform by going to the employee file before saving.

  • Add a coworker manually via the "Add a coworker" button, and fill in the various fields in the coworker file.

💪 Taking action for your teams

You have analyzed your results and have identified issues or topics on which to move forward with your team?

  1. The first step after the analysis will generally be to give feedback to your teams regarding the survey.

  2. Depending on what comes out of your discussions, you can then move from results to action. Follow our experts' recommendations through this article. 👆
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  3. To help you visualize your action plan and make it easier for your teams to see it as well, you have the option to add actions to the platform. By doing so, you will be able to show your teams that their voice has a concrete reach, and put your actions in perspective with the evolution of the Main Question of the account.

Any doubts or questions? Write to us at [email protected] - we'll be happy to help 💁‍♀️

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