You are a campaign owner on the Supermood platform and you want to learn how to manage campaigns? From setting up your surveys to analyzing the results, follow the guide!
In this article:
💻 The platform
Supermood is an all-in-one platform dedicated to employee feedback.
It gives employees the opportunity to express their opinions through regular surveys, in order to improve their daily work life. The platform then allows for management to analyze this valuable feedback while respecting the confidentiality of the participants.
As a campaign owner, you have access to:
the "Survey Campaigns" module to create, manage and analyze your own surveys;
your participant space to answer surveys.
ℹ️ When you log in to Supermood, you will be taken directly to your Campaign owner space. To access the participant space and answer surveys, click on My Account > Participant Space.
🧑💼 The Campaign owner's role
Your Campaign Manager role is defined on one or more campaigns by the account administrators.
ℹ️ If you find that your access on the platform needs to be changed, contact one of the account administrators within your organization.
The Campaign Manager role allows you to:
Create and configure surveys within your campaigns (go to the next section Setting up surveys);
Access and analyze the results of your campaigns using the platform's resources and tools (go to the last section Analyzing Results).
This enables you to conduct local and specific surveys on topics that affect your teams.
⚙️ Setting up surveys
To ensure that you create and manage your surveys in the best possible way, we have created a detailed step-by-step guide that you can find here: Creating a survey.
Don't forget to save your campaigns as favorites! This will allow you to receive a notification before a survey is launched in that campaign and give you time to check that everything is on track.
You can also find all our best practices suggestions ( including how to encourage participation in a survey) right here: Best Practices.
📊 Analyzing results
There are several levels of analysis on the platform. As a Campaign Owner, you can easily analyze the results:
at the campaign level with the heat map. This allows you to compare the results of your closed-ended questions from one survey to another, from one question to another, or from one team to another in a very visual way.
→ see the article: The heat map
at the survey level: click on the latest survey and benefit from the survey report that highlights participation, the quality of each question's score and its evolution.
→ see the article: Analyzing the latest survey
at the question level: whether it is a closed question (score), an open question (comment), or a multiple choice question, click on "Details" to access all the data useful for an in-depth analysis.
→ see the articles: Analyzing a closed question, Analyzing comments, Analyzing a multiple choice question (MCQ)
ℹ️ You wish to conduct an analysis outside of Supermood's tools? You can also export your results in Excel format.
Finally, for a mastered and thorough analysis of your results, don't miss out on our best practice articles:
→ Understanding the Results
→ Results’ discussion guide
If you have any questions, feel free to ask us at [email protected] - we'll be happy to help! 💁♀️