Your survey has just been completed and you have collected a lot of feedback from your employees? We recommend you follow this analysis path to quickly spot general trends and weak signals.
Go to your survey report from Survey campaigns > Recent activities.
In this article :
- Checking participation
- Identify priority topics
- Identify the populations that need the most attention
- Get more context or ideas for improvement
- What's next?
The first metric to monitor is the participation rate to ensure that
- that the results are sufficiently representative (generally 50% or more)
- and that the teams really adhere to the employee feedback process.
To do this, you have two tools:
→ the Participation block of your survey report, to identify disparities
→ the Participation rate tab of your campaign, where you will find a detailed view of participation per team and over time.
Feel free to check our dedicated article: Monitor the participation rate.
|💡 The communication and actions taken as a result of this survey will greatly influence participation in future surveys. Follow our guide to: Encourage participation after the survey.|
Identify priority topics
It is by acting on the most problematic subjects that you will have the greatest impact on the commitment and satisfaction of your employees.
So before diving into the analysis of each question in your survey, start by spotting the weak signals!
Identify the questions with :
- the lowest scores
Use our guide to identify a good or bad score to assess whether or not it is a score of concern.
- high distributions of negative and neutral scores
Find out if the proportions of negative or neutral scores can easily influence the rest of the group with our guide: The Distribution Pie Chart.
Identify the populations that need the most attention
Once you have identified the most problematic topics, identify the populations that stand out with higher or lower than average scores. The disparities revealed by the platform allow you to know where to focus your efforts. 🔎
Get more context or ideas for improvement
Thanks to the comments on the open and closed questions, you will be able to get more context on your scores and even find some areas for improvement.
Use the filters available to you! 👍
- Filters by population
Zoom in on the comments of the populations identified in the disparities. What do the most satisfied and most dissatisfied populations reveal?
- Filters by score (for closed questions)
What could improve the satisfaction of detractors (negative scores) and passives (neutral scores)?
- Thematic filters
What is mentioned in the themes with a high proportion of negative feelings?
- Sensitive comments
Filter on sensitive comments to prevent possible psychosocial risks by reacting quickly to comments that reveal great distress.
Find all our analysis tips in the help article: Analyzing comments.
Once the survey is over, you will need to address two key drivers for participation in future surveys: reporting the results and taking action.
Sharing the results
You can present the results in your internal newsletters or ask managers to schedule a dedicated discussion with their teams. Find out in this article: the different ways at your disposal to communicate the results to your employees.
|💡 To make employees feel listened to, present the results by announcing the topics you are going to work on and/or the actions you are going to put in place.|
Define an action plan
It is not always easy to find the right solutions - especially when many issues have been addressed! So do not hesitate to prioritize the issues on which you will take concrete action. Use our guide to get from results to action.
Well done! You have started a continuous listening process and analyzed your first survey. You can now make an appointment with your Account Manager to go further in the interpretation of your results and identify the next topics to explore.