Your survey has just been closed and you have collected a lot of feedback from your coworkers? You can find your survey report by going to the concerned Campaign > Results > Report List.
When you open the report, you will already have access to a Summary that reminds you of the questions asked and gives you an overview of the results. To go further and quickly spot general trends and weak signals, we recommend you follow this analysis path.
In this article :
1. Monitoring participation
The first metric to be monitored is the participation rate to ensure that:
results are sufficiently representative (generally at least 50%)
and that the teams adhere to the employee feedback process.
The Participation tab of the survey report allows you to identify disparities and details of participation by team.
⇒ Find out more: Analyzing participation rate
💡 The communication and actions taken following this survey will greatly influence participation in future surveys. Follow our guide to Boost participation after a survey. |
2. Identifying topics and populations needing the most attention
By focusing on the most problematic issues and the populations that need the most attention, you will have a greater impact on the engagement and satisfaction of your employees.
To know where to focus your efforts, start by spotting the weak signals with the Heatmap!
Identify the lowest scores to spot:
problematic topics - rows containing a lot of red;
struggling teams - columns with a lot of red;
local issues (involving only a few teams) - isolated red dots.
⇒ Find out more: The Heatmap & Analyzing a Score
You can then dig into these results in the "Detailed Results" tab.
3. Getting more context or ideas for improvement
Get more context on your scores and review your team's suggestions for improvement in the comments.
To do so, go to "Detailed results", click on the concerned question and then "See all comments".
Thanks to the graph, you will already have an overview of the themes that are most frequently mentioned in the comments.
In order to better understand what could improve employee satisfaction, feel free to filter on the comments:
by theme - by filtering on themes with a high proportion of negative feelings for example ;
by rating - by consulting the comments associated with negative or neutral ratings to highlight levers for action.
⇒ Find out more: Analyzing comments
4. Sharing results
Reporting the results is one of the key levers to ensure good participation in future surveys.
You can present the results in your internal newsletters or ask managers to schedule dedicated discussion time with their teams.
⇒ Find out more: Presenting the results
💡 To make employees feel heard, present the results by announcing the issues you are going to work on and/or the actions you are going to implement. |
5. Defining an action plan
It is not always easy to find the right solutions - especially when many issues have been addressed! So, don't hesitate to prioritize the topics on which you will implement concrete actions.
⇒ Help yourself with our guide: From Results to Action
Congratulations! You have started a feedback process and analyzed your first survey. You can now make an appointment with your Account Manager to further interpret your results and identify the next topics to explore.